Register online on www.incsonline.in by following simple steps to shop online from huge range of CSD and INCS products. No need to visit Navmart physically to register yourself.
Download our NAVMART Mobile Application available for Android and iOS users to Book Appointments and shop with various options like Pay Online , Locker Services , Pick-Up and Home Delivery.
Get Door Step Delivery for INCS products within 24 hours at your convenience and ease. Experience fast delivery with premium packaging.
Shop and get FREE Home Delivery on Partner Brands like Apple, IFB, Samsung, Marshalls and Dji at special discounts.
Online appointment is mandatory to visit the canteen, only senior citizens are exempted.
Join INCS WhatsApp group to receive information about Promotions, New Arrivals, dry days, appointments for visit and pick up timings. To join contact your preferred regional INCS .
GALLERY
INCS
INCS
INCS
TESTIMONIALS
Puspita Bhowmik
Mumbai
It is one of the best Naval canteen. U get all the necessary things like clothes, shoes. Electronic items, electrical items, utensils, grocery items and many more at a reasonable rate. I have purchase... Read More
Lokender Prajapati
Delhi
Fabulous day i spent here. Services they provide is greatly appreciated. Well maintained premises. They are having separate counters for billing and for goods too.
I went to luggage section it was so... Read More
Deepak Singh
Delhi
My Navy, My Place. I don't find myself alone here.
Almost all my needs are met in one shopping in a month. A complete market.
My Navy, My Place. I don't find myself alone here.
Almost all my needs are met in one shopping in a month. A complete market.
CONTACT US
Let's get in touch
Contact us with the following details or fill up the form with the mentioned details.
Location(HO):
Indian Naval Canteen Service, Navy Nagar, Colaba, Mumbai-400005.
gm@incsonline.in
INCS OPENING HOURS IN DIFFERENT REGIONS
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Delhi
Weekly Off
-------- 1430-1800
1100-1415 1500-1800
1100-1415 1500-1800
1100-1415 1500-1800
1100-1415 1500-1800
1100-1415 1500-1800
Vizag
weekly off
------------ 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
Karwar
Weekly Off
---------- 1445-1800
1030-1330 1415-1800
1030-1330 1415-1800
1030-1330 1415-1800
1030-1330 1415-1800
1030-1330 1415-1800
Mumbai
Weekly Off
1030-1400 ---------
1030-1400 1445-1800
1030-1400 1445-1800
1030-1400 1445-1800
1030-1400 1445-1800
1030-1400 1445-1800
Kochi
Weekly Off
1000-1300 ----------
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
1000-1300 1415-1800
Goa
Weekly Off
1030-1400 ----------
1045-1400 1500-1830
1045-1400 1500-1830
1045-1400 1500-1830
1045-1400 1500-1830
1045-1400 1500-1830
Welcome to INCS
Vendor Registration Panel
This is a restricted site.
Proceed ahead only if you are a existing registered vendor of any region of INCS
And you want to sell on INCS Online Ecommerce Websites.
Otherwise, please approach Regional Manager (RM) in your respective areas.
1. Repair/Returns/ Refunds are schemes provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed for sale by INCS may not have the same returns policy in view of OEM policy/ hygiene issues etc. For all products, the returns/replacement policy of OEM shall prevail over the general returns policy.
2. INCS is a very low margin retail outlet and unable to absorb the costs of Return and Refunds. Therefore, the Repair, Return and Refund policy for any item would be directly related the original supplier’s policy in this regard. Notwithstanding, all cases would be examined and Refund/ Return with the concerned OEM would be taken up on merit of the case keeping the customer informed. Delivery charges of the item are a separate entity and will not be refunded even if the item is eligible for return/ refund. Additionally, the Return and Refund issues of the customer would be dealt by the same INCS from which the item was originally bought. Please note that it will not be feasible for other INCS outlets to pursue the issue. For service related issues, customers should directly take up with the company by getting registered through their dedicated customer care number.
3. In an unlikely case wherein the recently bought product by a customer has already crossed its expiry date or likely to cross within next three – four days, it would be exchanged by INCS immediately.
Return/ Refund Procedure
4. The procedure/ guidelines for Return and Refund are enunciated below to guide the customers.
(a) Customers are requested to send an email to the INCS Regional Office giving details of the complaint about the product along with photographs or personally submit a written application indicating the reasons for complaint to the concerned INCS Regional Office or Retail store from where it was purchased.
(b) Post receipt of application INCS will examine the complaint and on the merit of the case, take up the issue with the concerned manufacturer for repair/return/replacement of the item, keeping the customer informed. The customer may be requested to bring the item back to the retail store/ designated place at his/her own cost. If the item is bulky repairing / replacing in-situ would be the preferred mode, subject to terms and conditions of the OEM.
(c) The customer would be informed within three working days about the outcome of the complaint forwarded/ received by INCS.
(d) The issue would be taken up by INCS through email keeping the customer informed. Additionally, Retail Manager would speak to the Company representative and forward the complaint on established communication channel between the INCS and the OEM/dealer, requesting for an early settlement of the case.
(e) Towards capturing complete details, a suggested format for the application for Return/Refund is placed at Appendix A and customers are encouraged to make use of the format.
5. Whilst this would be the standard procedure for most items, there may be occasions that customers would not be able to bring items to INCS Regional Office/ Retail Store e.g. large items such as TV, Fridge etc. For these requests would be taken and Technical Rep of the company requested for Site Visit and Technical Report for repair/exchange/refund of items. Based on the Tech Report the complaint would be processed by the OEM/dealer and refund issued by INCS.
6. In case of item such as textiles, undergarments etc which have been used even once, no request for return/exchange is feasible due to hygiene issue. Hence no exchange/ refund for undergarments etc would be entertained.
FORMAT FOR LODGING COMPLAINT FOR REPAIR / RETURN / REFUND OF PRODUCT BOUGHT FROM INCS
1. Name/Rank
2. Canteen Smart Card No.
3. Bill No – copy of bill attached.
4. Description of the Item.
5. Reason(s) for complaint (200 words).
6. Action taken to contact the manufacturer or Authorised Servicing center, if any.
Contact Details :
(a) Mobile No (Whatsapp)
(b) Email
(c) Address for Site Visit by the Tech Rep of OEM
Bank Details for Refund
(a) Bank Name
(b) Account No
(c) IFSC Code
Shipping & Delivery
1. At INCS, we take great care to deliver your products. Our delivery partner
is Avon Solutions & Logistics Pvt. Ltd. Shipping charges are applied according to
weight, distance and pin codes. We also use other partners for delivery on as required
basis to fulfil emergent requirements. INCS also endeavours to use own delivery mechanisms
to achieve better customer satisfaction and fulfilment.
2. Delivery time may vary from 03 hours to 10 days depending on the distance
from NavMart to the delivery location and also the holidays/ closed days.
3. Our courier partners will be able to deliver the shipment to you between Monday
through Saturday: 0800 Hrs to 2100 Hrs. Working days exclude public holidays, INCS
closed days and Sundays. Delivery time is subject to factors beyond our control
including unexpected travel delays from our courier partners and transporters due
to weather conditions, strikes etc.
4. Address change is only possible before placing an order. Once an order is
placed you will not be able to change your delivery address.
Cancellations
Cancellation requests will be accepted before dispatch. For any queries email us at gm@incsonline.in